Home Support FAQ General

Do you provide spam / virus protection?

Yes. Our servers check your incoming mail against known Spam / Virus signatures using Vipul's Razor, an award-winning collaborative spam detection system. The privacy of your mail is not compromised in any way during this process, since only a 'hash signature' calculated from your message is sent to the spam identification servers.

If a message is identified as spam or as containing a virus, we don't delete the message from your mailbox. Rather, we add the "X-Razor-Spam:" header, which you can use to filter these messages using your own mail reader program. If a message contains known spam as identified by razor, it will be tagged with the header line "X-Razor-Spam: SPAM".

Do I need to install additional software or plug-ins?

No. You should be able to use your favourite email application, so long as it supports SSL connections, which most popular ones do.

What do I need to use Neomailbox?

To use Neomailbox securely all you need is an SSL capable mail client, like Apple Mail for OS X, MS Outlook, Outlook Express, Thunderbird, Eudora, Netscape Communicator, or a number of others.

Neomailbox is tested and known to work with the following email programs:

  • RitLabs The Bat
  • Mozilla Thunderbird (Windows, OS X, Unix)
  • Apple Mail (OS X Jaguar 10.2.6 or better)
  • Mail app on iOS (iPhone, iPod Touch, iPad)
  • Email app on Android
  • Microsoft Outlook Express 5 (Windows 2000)
  • Microsoft Outlook Express 6 (Windows 2000)
  • Microsoft Outlook XP 2002 Version 10 (Windows XP)
  • Microsoft Outlook 2011 Mac
  • Qualcomm Eudora 5.2.1 (Windows 2000)
  • tkcMail on Qtopia for Sharp Zaurus
  • mutt and pine on Unix-like platforms

Even if your mail program is not listed above, in most cases it should work fine with Neomailbox.

If you have any trouble setting up your email program, we will be happy to assist you in getting the configuration right to make sure our service works for you.

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