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Frequently Asked Questions


How to Get Help
  1. How do I get help or more information about the service?
  2. How do I get personal support?
  3. How do I contact the developers or management of Neomailbox?
General Questions
  1. What do I need to use Neomailbox?
  2. Do I need to install additional software or plug-ins?
  3. Do you provide spam / virus protection?
Troubleshooting
  1. Why am I seeing errors when I try send email from Outlook Express, Eudora, Thunderbird etc?
  2. Why can't I receive email to Outlook Express, Eudora, etc?
  3. I can't access my account. What's wrong?
  4. I have a huge mail in my account that I want to delete and not download by POP3. How can I do that?
Security and Privacy
  1. Why do I need secure email?
  2. How does Neomailbox secure my email?
  3. Why do I need SSL encryption?
  4. What is secure and anonymous SMTP?
  5. What is SSL encrypted POP3?
  6. How do you ensure email anonymity?
  7. Why is hiding the sender's IP address so important?
  8. Is my IP address hidden when sending email through your mail server
  9. Do you keep logs?
  10. What if I use PGP or S/MIME for email encryption?
  11. Is it possible to access email without an SSL connection?
Email Questions / Problems
  1. I received a message from support@neomailbox.com. Is it genuine?
  2. Why did I receive spam from a Neomailbox address?
  3. How can headers be forged?
  4. I want to send email to a large opt-in mailing list. How can I do that?
  5. Are there any mail sending and receiving limits?
  6. How can I get my limits increased?
  7. What's the size of the largest email I can send or receive?
Pricing and Packages
  1. Do you offer discounts for multiple accounts?
  2. Do you offer discounts for non-profit and charitable organizations?
If your question is not answered above, please get in touch with us at support@neomailbox.com and we will send you an answer as soon as possible.
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